Mike Chamberlain
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Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia O'Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service-to provide an experience that matches a customer's expectations...
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The Civil War represented a momentous change in the character of war. It combined the projection of military might across a continent on a scale never before seen with an unprecedented mass mobilization of peoples. Yet despite the revolutionizing aspects of the Civil War, its leaders faced the same uncertainties that have vexed combatants since the days of Thucydides and the Peloponnesian War. In a masterful narrative that propels listeners from...
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At some point today you will have to influence or persuade someone-your boss, a co-worker, a customer, your spouse, your kids, or even your friends. What is the smallest change you can make to your request or situation that will lead to the biggest difference in the outcome? In The Small Big, three heavyweights from the world of persuasion science and practice describe how, in today's information-overloaded and stimulation-saturated world, increasingly...
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The year 1968 retains its mythic hold on the imagination in America and around the world. Like the revolutionary years 1789, 1848, 1871, 1917, and 1989, it is recalled most of all as a year when revolution beckoned or threatened. On the fiftieth anniversary of that tumultuous year, cultural historians Robert Cottrell and Blaine T. Browne provide a well-informed, up-to-date synthesis of the events that rocked the world, emphasizing the revolutionary...
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Carry this book in your back pocket. Let it become your faithful friend that nudges you, at every point in your journey, to unlock your potential. No matter where you are in life-searching for happiness, working toward a goal, longing for a better relationship, or feeling content and settled-focusing on your character strengths adds a whole new dimension.
Recent research shows that when you understand and activate your positive personality traits,...
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Small though they were, PT boats played a key role in World War II, carrying out an astonishing variety of missions where fast, versatile, and strongly armed vessels were needed. Called "weapons of opportunity," they met the enemy at closer quarters and with greater frequency than any other type of surface craft. Among the most famous PT commanders was John F. Kennedy, whose courageous actions in the Pacific are now well known to the American public....
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In this vivid first-person narrative, a Special Operations Joint Terminal Attack Controller (JTAC) and his commanding general give fascinating and detailed accounts of America's fight against one of the most barbaric insurgencies the world has ever seen. In the summer of 2014, three years after America's full troop withdrawal from the Iraq War, President Barack Obama authorized a small task force to push back into Baghdad. Their mission: Protect the...
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Pan Am at War chronicles the airline's historic role in advancing aviation and serving America's national interest before and during World War II. From its inception, Pan American Airways operated as the 'wings of democracy,' spanning six continents and placing the country at the leading edge of international aviation. At the same time, it was clandestinely helping to fight America's wars. Utilizing government documents, declassified Freedom of Information...
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"Some of the most important and little-known activists of the 1960s were poor and working-class radicals. Inspired by the Civil Rights movement, the Black Panthers, and progressive populism, they started to organize significant political struggles against racism and inequality during the 1960s and into the 1970s. Historians of the period have traditionally emphasized the work of white college activists who courageously took to the streets to protest...
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For health-conscious cooks, clean eaters, and smart consumers, National Geographic introduces a science-based guide to healthy, everyday eating for your whole family -- and the planet. Featuring dozens of tips, food pairings, and sample menus, this attractive book is a culinary tour of the 148 foods that have huge nutritional value with the least environmental impact. This guide explores food and its place in cultures around the world; highlights...
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Make big sense of small business. Small Business for Dummies has been a leading resource for starting and running a small business. Calling upon their six decades-plus of combined experience running small businesses, Eric Tyson and Jim Schell once again provide time-tested advice and the latest information on starting and growing a small business.
This new edition covers all aspects of small business from the initial business plan to the everyday...
332) The Healthy Workplace Nudge: How Healthy People, Cultures and Buildings Lead to High Performance
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Organizations and employees now spend an average of eighteen thousand dollars per year per employee for health costs, a sixty one percent increase in ten years. These are direct costs, but the hidden costs of time out of the office, distraction, disengagement, and turnover far exceed the direct costs. The Healthy Workplace Nudge explains the findings of research on 100 large organizations that have tackled the problems of employee health costs and...
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"Cyber-solutions to real-world business problems Artificial Intelligence in Practice is a fascinating look into how companies use AI and machine learning to solve problems. Presenting 50 case studies of actual situations, this book demonstrates practical applications to issues faced by businesses around the globe. The rapidly evolving field of artificial intelligence has expanded beyond research labs and computer science departments and made its way...
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Are plants intelligent? Can they solve problems, communicate, and navigate their surroundings? Or are they passive, incapable of independent action or social behavior? Philosophers and scientists have pondered these questions since ancient Greece, most often concluding that plants are unthinking and inert: they are too silent, too sedentary-just too different from us. Yet discoveries over the past fifty years have challenged these ideas, shedding...
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Rebecca didn't know love was possible until she met Paul, a successful, charismatic, married man with a past as dark as her own. Their pain drew them together with an irresistible magnetism; they sensed that they were each other's ideal (and perhaps only) match. But twenty years later, Paul and Rebecca are drowning as the damage and secrets that ignited their love begin to consume their marriage. Paul is cheating on Rebecca, and his affair gets messy...
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"From Sigmund Freud to Jean Piaget, psychologists have long believed that we begin life as amoral animals. After all, isn't it the role of society--and especially parents--to transform babies from little psychopaths into civilized beings who can experience empathy and shame, and override selfish impulses? In Just Babies, Paul Bloom argues that humans are in fact hardwired with a sense of morality. Drawing upon years of original research at Yale, he...
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"Baseball Rebels tells stories of reformers and radicals who were influenced by, and in turn influenced, America's broader political and social protest movements, including battles against racism, corporate control, worker exploitation, sexism and homophobia, and American militarism." --
339) Schizophrenia
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Schizophrenia is one of the most traumatic psychiatric disorders, both for the affected person and their family. It also carries an unfortunate stigma and suffers from frequent misinterpretation by the popular media. The disorder usually manifests itself through significant periods of hallucinations, bizarre delusions, and disorganized behavior, but the individuals who suffer from this brain disorder are not generally violent, and do have periods...
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To navigate the inevitable ups and downs of our spiritual lives, countless souls have found comfort and guidance in St. Ignatius of Loyola's Rules for Discernment. For the past forty years, popular retreat master and author Fr. Timothy Gallagher has been at the forefront of making St. Ignatius's Rules understandable and applicable to hundreds of thousands of Catholics seeking greater sensitivity to the movements of their souls. Now Fr. Gallagher returns...