What drives phenomenal success?.
(eVideo)
Contributors
Published
[San Francisco, California, USA] : Kanopy Streaming, 2014.
Status
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Format
eVideo
Language
English
Notes
General Note
Title from title frames.
Date/Time and Place of Event
Originally produced by Kantola Productions in 2007.
Description
Southwest Airlines started with a simple idea, and managed to stick with it through decades of unprecedented growth. According to Colleen Barrett, customers return because they like the experience and they like the way they are treated. And how do you keep them satisfied? By keeping your employees satisfied. Barrett spends 70-80% of her time ensuring that her employees are valued as people, and encouraged to do the right thing rather than doing things right. She acknowledges that you can't expect employees to be saints, but you can expect integrity and commitment to the team. Her guiding rule is to hire on attitude and then train for skills, seeking individuals who will take the business seriously, but not themselves.
System Details
Mode of access: World Wide Web.
Citations
APA Citation, 7th Edition (style guide)
Barrett, C. (2014). What drives phenomenal success? . Kanopy Streaming.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Barrett, Colleen. 2014. What Drives Phenomenal Success?. Kanopy Streaming.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Barrett, Colleen. What Drives Phenomenal Success? Kanopy Streaming, 2014.
MLA Citation, 9th Edition (style guide)Barrett, Colleen. What Drives Phenomenal Success? Kanopy Streaming, 2014.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
8f92560e-02a0-6721-1e16-c823c69e22a2-eng
Grouping Information
| Grouped Work ID | 8f92560e-02a0-6721-1e16-c823c69e22a2-eng |
|---|---|
| Full title | what drives phenomenal success |
| Author | kanopy |
| Grouping Category | movie |
| Last Update | 2024-03-15 10:54:27AM |
| Last Indexed | 2024-04-21 03:41:34AM |
Book Cover Information
| Image Source | sideload |
|---|---|
| First Loaded | Mar 25, 2024 |
| Last Used | Mar 25, 2024 |
Marc Record
| First Detected | Aug 02, 2013 12:00:00 AM |
|---|---|
| Last File Modification Time | Mar 15, 2024 10:54:50 AM |
MARC Record
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| 520 | |a Southwest Airlines started with a simple idea, and managed to stick with it through decades of unprecedented growth. According to Colleen Barrett, customers return because they like the experience and they like the way they are treated. And how do you keep them satisfied? By keeping your employees satisfied. Barrett spends 70-80% of her time ensuring that her employees are valued as people, and encouraged to do the right thing rather than doing things right. She acknowledges that you can't expect employees to be saints, but you can expect integrity and commitment to the team. Her guiding rule is to hire on attitude and then train for skills, seeking individuals who will take the business seriously, but not themselves. | ||
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