From the Book - Seventh edition.
So you're going to manage people. The road to management
Building trust and confidence
The new manager's job and pitfalls to avoid
Dealing with your superiors
Choosing a managerial style of your own
Tackling your new duties. Building a team dynamic
Management versus leadership
Managing problem employees
Managing change : dealing with resistance
Disciplining the employee
"Oh my God! I can't fire anyone!"
Working with people, building relationships, and managing risks. No secrets
The human resources department
The current state of loyalty
Is there such a thing as motivation?
Understanding risk inclination
Encouraging initiative and innovation
Managing remote employees
Social media in the workplace
Job descriptions, performance appraisals, and salary administration. Writing job descriptions
Doing performance appraisals
Improving and developing yourself. Having emotional intelligence
Developing a positive self-image
Your best friend : delegation
Managing, participating in, and leading meetings
Taking center stage : the role of public speaking in your career
A few body language insights
The complete person. Coping with stress
Having balance in your life
From the Book - Sixth edition.
Building trust and confidence
The new manager's job and pitfalls to avoid
Dealing with your superiors
Choosing a managerial style of your own
Managing problem employees
Managing change : dealing with resistance
Disciplining the employee
"Oh my God! I can't fire anyone!"
The human resources department
The current state of loyalty
Is there such a thing as motivation?
Understanding risk inclination
Encouraging initiative and innovation
Doing performance appraisals
Having emotional intelligence
Developing a positive self-image
Your best friend : delegation
Managing, participating in, and leading meetings
Taking center stage : the role of public speaking in your career
Having balance in your life
pt. 1. So you're going to manage people
1. The road to management
3. Building trust and confidence
4. Show your appreciation
5. Being an active listener
6. The new manager's job and pitfalls to avoid
7. Dealing with your superiors
8. Choosing a managerial style of your own
pt. 2. Tackling your new duties
10. Managing problem employees
11. Hiring and interviewing
12. Training team members
13. Managing change : dealing with resistance
14. Disciplining the employee
15. "Oh my god! I can't fire anyone!"
16. Having a legal awareness
pt. 3. Working with people and building relationships
18. The human resources department
19. The current state of loyalty
20. Is there such a thing as motivation?
pt. 4. Job descriptions, performance appraisals, and salary administration
22. Writing job descriptions
23. Doing performance appraisals
24. Salary administration
pt. 5. Improving and developing yourself
25. Having emotional intelligence
26. Developing a positive self-image
27. Managing your own time
30. Your best friend : delegation
32. Managing, participating in, and leading meetings
33. Taking center stage : the role of public speaking in your career
pt. 6. The complete person
35. Having balance in your life