Powerful phrases for dealing with difficult people: over 325 ready-to-use words and phrases for working with challenging personalities

Introduction

Part 1: Powerful phrases + actions = successful work relationships. Communicating powerful phrases ; Actions that enhance powerful phrases

Part 2: Effective conflict resolution = strengthened work relationships. Five steps to effective conflict resolution ; Powerful phrases for challenging coworker situations ; Powerful phrases for challenging situations with your boss ; Powerful phrases for situations you cause.