From the Book - First Touchtone hardcover edition.
Part I. The four essential secrets: universal behaviors of million-dollar salespeople
Essential secret #1: SIMPLE
Essential secret #2: The Jordan formula
Essential secret #3: Tell a good tale
Essential secret #4: Make friends first
Part II. Client relationship secrets: treat your customers the way million-dollar producers treat theirs
Essential secret #5: One level above
Essential secret #6: Build your "like" platform
Essential secret #7: They'll know it when they see it
Essential secret #8: W.A.I.T.
Essential secret #9: Sell smart
Essential secret #10: Get out of the office
Essential secret #11: Charm the gatekeepers
Essential secret #12: Save the whales
Essential secret #13: Not so fast
Part III. Work performance secrets: harness your energy, get organized, and manage your schedule like a sales superstar
Essential secret #14: Embrace the dark side
Essential secret #15: The Ten Times rule
Essential secret #16: Master the day
Essential secret #17: Make your own metrics
Essential secret #18: Don't waste good
Essential secret #19: Bang your drum
Essential secret #20: You can't fake real
Essential secret #21: Become your product.